We’re sorry if your experience with Kraken Sport didn’t meet your expectations. Your satisfaction matters deeply to us, and we’ll do everything we can to make it right.
How to submit a complaint:
- Reach out to us first: Email our Customer Care team at contact form with:
- Your name and order number
- A clear description of the issue
- Any photos or documents that illustrate the problem
- We’ll confirm receipt of your message within 2 business days and keep you updated every step of the way.
- Our aim is to resolve your concern within 14 days; if we need more time, we’ll let you know exactly when to expect a full response.
If we can’t reach a satisfactory solution together, you have the right to independent mediation through one of these trusted bodies:
- Valued Shops (English): valuedshops.com/assistance
- Valued Shops (Dutch): valuedshops.com/nl/ondersteuning
- WebwinkelKeur (Dutch): webwinkelkeur.nl/kennisbank/…/geschil
- Valued Shops (German): https://www.valuedshops.com/de/unterstutzung/
Thank you for giving us the chance to make things right. We value your trust in Kraken Sport and look forward to serving you better.
